About Smart Meters
About Smart Meters
A major upgrade of Victoria’s electricity infrastructure means all households and small businesses in Melbourne and throughout the state are scheduled to have their existing meter upgraded with a new digital Smart Meter. Smart Meters present new opportunities that are not possible with existing meters.
Smart Meter benefits
Smart Meters empower customers to make choices about how much energy they use by providing accurate real-time information about electricity consumption.
Unlike the old metering technology they replace, Smart Meters are two-way, digital communication systems that record electricity usage every 30 minutes and can automatically send this data to electricity suppliers. This will virtually bring an end to estimated quarterly bills and manual meter readings.
Taking up the option of new flexible electricity pricing, connecting or disconnecting electricity, switching to a new electricity retailer or feeding electricity back in to the grid from roof-top solar panels, are all cheaper and easier with a Smart Meter. You no longer need to wait for your next scheduled meter reading when switching electricity companies, making services like this quicker and cheaper. For example, when a customer moves house the charge for meter reading will be reduced from around $25 to approximately $5 with Smart Meters.
Smart Meters - how do they work?
Smart Meters measure and record (at 30 minute intervals) how much electricity a household or business is using. There are different Smart Meter models, but the basic functions are the same.
Smart Meters communicate meter readings directly to electricity distributors, eliminating the need for someone to come out and read your meter – whether that is for each quarterly bill, to change your electricity retailer or to reconnect power when you move house. Not only does this reduce fees, but electricity bills will also be more accurate – virtually eliminating estimated bills.
Customer access to accurate information
Using a web portal or an in-home display connected to their Smart Meter, householders and businesses are be able to access accurate and more detailed information about their electricity use. This information is helping consumers identify ways to save electricity, thereby reducing their energy costs. It also helps consumers to compare electricity pricing offers from competing providers to make sure they are getting the best deal.
Locating blackouts and restoring power
Smart Meters can notify your electricity distributor that your power is out in real-time.
These outage alerts can speed up power reconnection because the source of the problem can be pinpointed instantly. Repair crews can be allocated in a priority manner and repairs can begin sooner.
Smart Meters can then verify whether power has been restored to all meters.
Communicating with customers
Power companies can use Smart Meter technology to help keep the public informed quickly and more accurately. For example, they can better advise the public about the precise locations of power outages resulting from storms and bushfires.
Responsibility for the Smart Meter rollout
Digital Smart Meters are rolled out by Victoria’s five electricity distributors – CitiPower, Powercor, Jemena, United Energy and SP AusNet – which own and manage the poles and wires that deliver power to homes and businesses across Melbourne and throughout the state.
Electricity meters are the property of the distribution businesses. As such, the businesses are allowed to replace their equipment, and there is an obligation on a property owner to provide reasonable access to their property for this to occur.
Your distributor will contact you prior to the installation of a Smart Meter, advising of a time period in which they will visit your property. You do not need to be present for the installation of the meter but should you wish to make special arrangements please contact the distributor (or its nominated service provider) on the phone number provided in their letter.
To find out who your distributor is, visit the Energy and Resources website or call 136 186.
Why electricity meters need an upgrade
With growing energy demand and rising electricity prices, there is a need to give consumers greater control over their energy consumption. New Smart Meter technology provides real-time information to customers, through devices such as in-home displays and web portals, and half-hourly data to electricity suppliers.
Smart Meter rollout is continuing
It is the Government’s policy that Smart Meters are currently, and will continue to be, the standard meter for Victoria. It is intended that all premises in Victoria will have a Smart Meter in the long term.
To encourage the electricity distribution businesses to complete outstanding installations as soon as possible, new regulations announced in mid-November 2013 will require them to continue to install Smart Meters after the end of 2013. If a distribution business has not attempted to install a Smart Meter in a Victorian business or home by 30 June 2014, the customer at that premises will be entitled to a rebate provided the customer has not refused the installation of a Smart Meter.
For the small number of customers who continue to refuse a Smart Meter, from March 2015 distributors will be able to recover the cost of running a separate metering service
Customers are encouraged to discuss the upcoming installation of a Smart Meter with their distributor if they have any concerns or questions.